Resume

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Meghana Gautam

UX Researcher – And a Storyteller

Bengaluru, Karnataka, India

LIinkedin.com/in/meghanagautam/

Work Experience:

Tech Mahindra, Bengaluru, Karnataka October 2023 – Present
UX Researcher – Client Principal

  • Strategic User Research and Insights: Translated high-level stakeholder inquiries into precise research goals and questions, aligning them with business objectives
  • Holistic Research Approach: Conducted rigorous qualitative and quantitative research for the internal developers portal. Focused primarily on enhancing ‘self-service capabilities’ related to infrastructural needs, ensuring seamless user interactions
  • End-to-End Project Leadership: Planning:, Execution, Analysis, Communication

UX Researcher – Client Microsoft

  • Conducting an evaluative study to understand user satisfaction and identify strategies to enhance the overall success of the R&A Tool within VL Central
  • Collaborating with multiple partners and users to assess new product features and propositions.
  • Acquired knowledge about the System Usability Scale (SUS) for quick user feedback assessment, HAX Guidelines, and a novel approach to heuristic evaluation called Tenants and Traps
  • Gained hands-on experience in handling telemetry data, utilizing MS Excel, and leveraging Microsoft Clarity for quantitative data analysis and synthesis

Thence: A Product Success Company, Bengaluru, Karnataka. May, 2022 – September,2023
UX Researcher

  • Created story maps, to identify key points where 1 lakh+ customers make key decisions about a purchase and their interaction with a leading Indian jewellery brand
  • Discovered immediate research needs through heuristic evaluation and assessments, leading to 150+ bug fixes and 50% improvements in UI/UX
  • Spearheaded workshop sessions on empathy mapping, ideation, affinity diagramming and research design for 20+ end users (interns)
  • Conducted 20+ research studies using in – person and remote interviews over 12 months

Indian Political Action Committee, Hyderabad September, 2021 – April, 2022
UX Researcher

  • Crafted a comprehensive user observation study involving 50+ participants to address user engagement hurdles encountered by four digital products tailored for a user base with low digital adoption, predominantly comprising India’s rural and underprivileged communities
  • Collaborated closely with a 15-person UX team to conceptualize personas, scenarios, user journeys, story maps, and user flows during the initial stages of my tenure at the company

Cognizant, Bengaluru March, 2020 – September, 2021
Qualitative Researcher

  • Targeted clients by collecting primary data, through remote and telephonic interviews and translating research findings into insights that helped grow our customer base by 73%
  • Developed innovative strategies to supplement day to day tasks by automating certain areas within our processes
  • Developed innovative strategies to supplement day to day tasks by automating certain areas within our processes
Education:

Master of Science in Cognitive Science, Indian Institute of Technology, Gandhinagar, India, 2017 – 2019
Bachelor of Arts in Social Sciences, Tata Institute of Social Sciences, Hyderabad, India, 2014 – 2017

Language:

English (Native), Hindi (Native), Dutch (Beginner)

Awards:

  • Awarded ‘The Rising Star Award’ for every project done with impeccable quality and complete ownership. November, 2022
  • Recognized by the Leadership team at I-PAC for a remarkable contribution as a Cultural Coordinator in conducting Office events and activities. October ,2021
  • Awarded ‘The Amber Award’ for always striving and never settling. March, 2021
  • Awarded ‘The Amber Award’ for seeking data, building knowledge. February, 2021
  • Awarded ‘The Amber Award’ for always striving and never settling. December,2020
  • Earned ‘Fantastic First Award’ for my exceptional performance in extracurricular activities, which demonstrated my leadership, teamwork, and dedication to growth and development. August, 2020
Skills:

Research and UX

User Research:

  • User research design
  • Recruiting
  • Contextual inquiry
  • Interviewing
  • Analysis
  • Data visualization
  • Qualitative/Quantitative Research
  • User Interviews
  • Contextual Inquiry
  • Diary Studies

Data Analysis:

  • Competitive analysis and rapid problem space summarization
  • Qualitative data analysis: pattern recognition, key insights, actionable recommendations
  • Data Analytics
  • A/B Testing

Design Thinking:

  • Workshop facilitation: personas, process/journey mapping, affinity mapping, design thinking exercises
  • Design Thinking
  • Information Architecture
  • Interaction Design
  • Empathy Maps

Usability Testing:

  • Usability testing with design prototypes
  • Heuristic Evaluations
  • Task Analysis
  • Guerrilla Testing

Survey Design:

  • Top task survey for feature prioritization
  • Qualitative user feedback surveys
  • Outcome Driven Innovation surveys

Presentation and Strategy:

  • Presentation of concise recommendations for strategy and product
  • Contribution during delivering ‘proof of concepts’ to client’s duties (writing epics, user stories catalogue, product MVP roadmap)
  • Storytelling
  • Customer Experience

Emerging Technologies:

  • Machine Learning
  • Generative AI

Software

Surveys and Data Collection:
  • Qualtrics Survey Software
  • Google Analytics
  • Google Surveys
  • SurveyMonkey
  • User Zoom & User Zoom Go
  • UserTesting
  • Userinterviews.com
  • Calendly
Data Synthesis and Analysis:
  • Google Analytics
  • Microsoft Excel
  • R
  • SPSS
  • Hotjar Analytics
  • UserTesting
Designing and Brainstorming:
  • Figma
  • Adobe Xd
  • Miro
  • Maze
  • Canva
  • Figjam
  • Airtable
International Expertise:
  • 15 months remote experience of qualitative research majorly, data collection from US
    Healthcare service providers ( March, 2020 – Sept, 2021)